Getting Started with FlowState

01 What is FlowState Technical Solutions?

FlowState Technical Solutions, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing mission-critical IT support, electronics lifecycle management, and cybersecurity solutions to government agencies and professional businesses. We are based in Yukon, Oklahoma and serve clients across the OKC Metro and nationwide.

FlowState was founded by Robert A.B. Ervin II, a U.S. Air Force veteran (2004–2010) with a career spanning military communications, government IT operations, law enforcement technology integration, and nationwide field engineering. Robert holds CompTIA Network+ and Security+ certifications and brings direct, hands-on experience from 2.5 years embedded as the primary IT support contact for the Oklahoma Highway Patrol, Troop S.

02 How to Engage Us as a New Client

Starting a relationship with FlowState is straightforward. Here's the typical flow from first contact to active support:

1. Reach out with your need Send an email to the right address based on your situation (see the contact guide below). Include your organization name, a brief description of what you need, and any relevant timeline or urgency. If you are a government agency or prime contractor, mention your contract vehicle or procurement path.
2. Initial consultation We will respond within 24 hours to schedule a short consultation call. This is a no-cost conversation to assess your needs, clarify scope, and determine the right service tier or contract vehicle. For urgent technical issues, skip directly to step 4.
3. Receive a proposal or SOW For ongoing engagements, we will provide a Statement of Work or service agreement outlining scope, deliverables, timeline, and pricing. Federal clients: we can respond to RFPs, RFQs, and sole-source justifications. Commercial clients: service agreements are plain-language and typically one to two pages.
4. Install the remote support agent Once engaged, we will ask you to install the FlowState Support Agent (powered by MeshCentral) on the devices you want us to manage or support. This takes under two minutes. See Section 4 for step-by-step instructions.
5. Your first support session Your technician will connect through the support portal, walk through your environment, and begin hands-on work. See Section 5 for what to expect.

03 Which Email Address to Use

We use three purpose-specific email addresses. Using the right one ensures your message reaches the right person without delay.

Use info@ for first-time questions, general inquiries, or if you are not sure where to start.

Use sales@ for proposal requests, contract inquiries, RFP responses, capability statement requests, or any conversation about scope and pricing.

Use help@ for active technical issues, support requests, or anything that needs a technician. For faster response, use the Request Support form on our website — it captures the details we need to respond quickly.

04 Installing the FlowState Support Agent

The FlowState Support Agent is a lightweight remote support tool (powered by MeshCentral) that allows your technician to view and control your device during a support session. It runs on demand — you stay in control and can close it at any time.

Download the agent for your operating system:

1. Download the agent above for your OS Click the link that matches your operating system. The file will download from support.theflowstate.solutions.
2. Run the file On Windows, double-click the .exe. On macOS, open the .dmg and follow the prompt. No installation wizard or system restart is required.
3. Windows SmartScreen warning (expected) Windows may show a "Windows protected your PC" message. This is normal for enterprise remote tools. Click More info, then Run anyway to proceed.
4. Agent window opens A small FlowState agent window will appear on your screen. It will show a status indicator. Your technician can now request a connection from the support dashboard.
5. Approve the connection request When your technician connects, you will see a prompt on screen asking you to approve the session. Click Accept. You can revoke access at any time by closing the agent window.

05 What to Expect During a Session

A FlowState support session is a collaborative, transparent process. Here is what a typical session looks like from your side:

1. Your technician requests access After you have the agent running, your technician will initiate the connection from the FlowState support dashboard. You will see a pop-up on your screen.
2. You approve the connection Click Accept on the connection prompt. Your technician can now see your desktop. You will be able to see everything they do in real time — your cursor and their activity are both visible.
3. Describe the issue Walk your technician through what you are experiencing. Show them the error, the affected application, or the workflow that is broken. The more context you give up front, the faster the resolution.
4. Technician works on the issue Your technician will diagnose and resolve the issue directly. They may ask you questions, request elevated permissions, or ask you to run an application. You can take back control of your mouse at any time.
5. Verification and close-out Before ending the session, your technician will verify the fix with you, document what was done, and answer any follow-up questions. To end the session, simply close the agent window.

06 Response Times & Service Hours

Our standard response times are below. These apply to incoming emails, web form submissions, and support requests during business hours.

Business hours: Monday – Friday, 8:00 AM – 5:00 PM CST. We observe federal holidays.

07 Engagements, Billing & Contracts

FlowState serves both government and commercial clients. The engagement model varies by client type:

Government & Federal Agencies
We engage through standard federal and state procurement mechanisms. FlowState holds an active SAM registration and is eligible for SDVOSB sole-source awards, set-aside contracts, and competitive small business opportunities. NAICS codes covered: 541519 (IT Services), 561730 (Landscaping — electronics/ground support), 334310 (Electronics). To initiate a procurement conversation, email sales@theflowstate.solutions or download our Capability Statement PDF.

Commercial & Professional Businesses
Commercial engagements begin with a brief scope conversation followed by a plain-language service agreement or Statement of Work. We offer hourly, project-based, and retainer arrangements depending on the nature of the work. Invoices are issued on completion of milestones or monthly for retainer clients.

08 Quick Reference